Delivery
Please refer to your order confirmation for any pre-order information and estimated dispatch dates, as all delivery timeframes are from when we have all your items in stock.
Our warehouse team is working hard to dispatch your orders as quickly as possible. While we’re committed to getting your items to you promptly, there may be a slight delay during this busy period. Thank you for your patience and understanding.
Orders are generally processed within 3 working days. Please note that customized products may require additional processing time.
Orders are generally processed within 3 working days. Please note that customized products may require additional processing time.
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Order Type
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Service
|
Cost
|
Courier
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Timeframe
|
|
Small - Over £75
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Standard
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FREE
|
Evri
|
Delivered in 3-5 working days |
|
Small - Under £75
|
Standard
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FREE
|
Evri
|
Delivered in 3-5 working days |
|
Small
|
Next Working Day
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FREE
|
Evri
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Temporarily Unavailable |
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Small
|
Remote Areas (Including N.I & Islands)
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FREE
|
Evri
|
5 - 10 working days (See below)
|
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Furniture - Small
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Two-Man Delivery
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FREE
|
Rhenus or BJS
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Choose your delivery date*
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Furniture - Medium
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Two-Man Delivery
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FREE
|
Rhenus or BJS
|
Choose your delivery date*
|
|
Furniture - Large
|
Two-Man Delivery
|
FREE
|
Rhenus or BJS
|
Choose your delivery date*
|
|
Furniture - XL
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Two-Man Delivery
|
FREE
|
Rhenus or BJS
|
Choose your delivery date*
|
|
Furniture - XXL
|
Two-Man Delivery
|
FREE
|
Rhenus or BJS
|
Choose your delivery date*
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All timeframes are from when the items are in stock. Items on a pre-order have an estimated delivery timeframe. Please note that this is an estimate and may fluctuate, but we will endeavour to keep you up to date.
*If all Furniture Items are in-stock when you purchase, you will be given the opportunity to select your chosen delivery day at checkout. If some items are on pre-order and have an estimated delivery date, you will receive a SMS as soon as we have all of your items ready for dispatch, so that you can choose your delivery day via the booking link.
All deliveries by our two-man delivery partner are delivered to a room of choice between ground floor and level 2. Unfortunately, our Beds can only be delivered to the ground floor.
*To use the Next Day delivery service, please ensure that your order is placed before 7pm on the preceding day. Orders placed on a Next Day service before 7pm Friday will arrive on Saturday.
Our Next Day delivery excludes orders placed on Saturday and Sunday. Any orders placed over the weekend will be delivered on the following Tuesday.
Will be delivered using our 2-man delivery partners are Rhenus and BJS.
Will be delivered using our 2-man delivery partners are Rhenus and BJS.
*If all two-man delivery items are available when you checkout, you will be given the opportunity to select your chosen delivery day at checkout. If some items are on pre-order and have an estimated delivery date, you will receive a SMS with the booking link as soon as we have all of your items ready for dispatch, so that you can choose your delivery day.
Our 2-man delivery partners operate Monday - Friday and delivery days offered are subject to availability in your area at the time.
Our 2-man delivery partner offers delivery to your room of choice***. This applies to rooms between ground level and level two, where the driver has confirmed that delivery can be completed without damage to the goods or your property. If all the rooms in your delivery address are above level three, they will usually deliver to the ground floor.
***Unfortunately, our Beds can only be delivered to the ground floor. Due to the size and weight, they are unable to deliver to the room of choice or above ground floor.
Important things to know about our two-man delivery:
Delivery slots can vary slightly on the day. Therefore, please only pick a day when you are available all day, even after the 3-hour window has been provided.
You will receive a 3-hour window for delivery. If any rescheduling is required, you will be informed.
You will then receive further confirmation around 30 - 60 minutes prior to delivery.
If you are not available on your chosen delivery day, you will be charged a £30.00 redelivery fee, unless 48 hours’ notice is provided.
For the delivery to take place, it’s important that there is somewhere nearby for the drivers to park safely.
To prevent any damage, please make sure you clear the pathway for delivery and protect any surrounding furnishings and/or flooring.
Our 2-man delivery partners provide a link to their 3-step delivery guide, prior to delivery. Please make sure you have watched and understand the conditions before the delivery takes place. You can watch it here.
If you experience any issues upon delivery or have a complaint, this must be reported to the drivers at the time of delivery. Alternatively, you can report this to us directly, within 24 hours of the delivery.
We do not offer any unpacking or package recycling services. Please dispose of this at your own discretion. Returns must be sent in their original packaging, so do not dispose of this without thoroughly checking the item.
We do not offer any assembly services. If you do decide to hire a third party service, this is at your discretion and we are not able to waive any fees incurred through failure of this service.
The delivery team is trained to exercise caution while handling your order. However, we kindly request that all customers protect all flooring surfaces (including hardwood, tile, carpet, etc.) in the delivery path from potential scratches, dents, scuff marks, dirt, or moisture that may arise during the delivery process. Please note that the delivery team is unable to remove any safety clothing, including footwear.