Returns

CHANGED YOUR MIND?

 

If your order has already been dispatched or delivered, and you would like to return any items from your order, please follow the instructions here.

 

We will refund any returns within 30 days of receiving them. If you have not received your refund within 30 days from when the return was sent or collected, please send us a copy of your proof of postage/collection.

 

If you’ve changed your mind, you have 30 days from the day you received your order to return any items back to us.

 

For hygiene and repackaging purposes, we ask that you only return items that are unused, unwashed and in the original packaging. Any items that are used or returned outside of the 30-day window will not be refunded.

 

Unfortunately, we are unable to offer exchanges. If you would like to exchange your items, we ask that you follow the below steps to make a return and place a new order. Please note that delivery charges will not be reimbursed.

 

HOW DO I RETURN SOMETHING?

You are welcome to return your parcel using an alternative service, however you will be responsible for the associated postage costs, and we will not reimburse the charges incurred. Below is the address that returns should be sent to:

 

Frccinc

Unit 103 INTU

Watford

WD17 2UB

 

Whichever way you decide to make the return, please keep hold of your proof of postage/collection, until you see the refund in your account.

 

Once we receive your return, we will process your refund within 30 days. You’ll receive an automated email with the details of your refund.

 

Please allow an additional 3 to 5 working days for the amount to be visible in your bank/Paypal account.

 

FAULTY ITEMS

 

We take a lot of pride in the quality of our products and service we provide to our customers.

Please provide images showing the fault and the Frccinc label, so we’re able to identify the issue. For Large Items, this will be the Batch Number from the white label, often found on the headboard or underside.

 

Please note that we will review the images and must identify a manufacturing fault or damage caused by Frccinc (or our associated suppliers/delivery partners) before we can accept liability.

 

If there is a structural manufacturing fault with your order and you let us know about it: Within 30 days of delivery, you will be entitled to a full refund or replacement. Exceeding 30 days, yet within 12 months we will organise a replacement. You have a period of 30 calendar days from the date of delivery to inspect the item, and notify us of any aesthetic faults.

 

The following conditions are excluded from the aesthetic fault policy: Faults or damage caused by misuse, negligence, or unauthorised alterations. Minor imperfections that are within the acceptable industry standards for the product.

 

Any aesthetic faults reported after the 30-day notification period. Any Frccinc items that have been adjusted or altered will be void from any replacement or refund being issued.